Question 1

What do I need to get an instant cash loan?

Accepted Answer

It is quick and easy; bring in a piece of photo ID along with the quality merchandise we are going to do a cash advance on.

Question 2

What type of merchandise do you accept?

Accepted Answer

If in question about the merchandise we take in, it is best to call us, and we can advise you. In general, we take new releases of Blue-rays and CDs, cellphones, stereos, home theatre systems, iPods, laptops, computers, as well as gold and jewellery. We also take musical instruments, and newer TVs and DVD players.

Question 3

Do I need to bring in the remote or cables with my item?

Accepted Answer

If your item came with a remote, it should be brought in, as well as the cables or wiring required to run or hook it up.

Question 4

Do you accept broken or damaged goods?

Accepted Answer

Unfortunately, we only accept complete, fully operational quality items for loans or purchase.

Question 5

Can I take more than one loan?

Accepted Answer

Absolutely! There is no limit to the number of loans that you can do to fit your individual cash requirements.

Question 6

How long is the loan good for?

Accepted Answer

Loans are for a full month period, allowing you to reclaim your item any time before or on the due date.

Question 7

What if I do not have enough money to reclaim my loan before its due date?

Accepted Answer

If you find you are not in a position to take back your item on its due date, you can always pay an extension on or before the due date.

Question 8

Can anyone else come in and reclaim my items?

Accepted Answer

Unless prior arrangements are made in person, the invoiced customer is the only one that can reclaim the loan merchandise.

Question 9

Are there certain times during the day loans are done?

Accepted Answer

We do loans and purchases from our business open to business close.

Question 10

Where do I park when coming into First Stop Swap Shop?

Accepted Answer

Parking is also available in the King Street Parking Garage located just behind our store. Three levels of parking are available with many handicap spots, and your first hour is free.

Question 11

How do you accept payment?

Accepted Answer

We accept cash, debit, e-Transfer, Visa and MasterCard

Question 12

Is there a layaway option for purchasing items I can pay for all at once?

Accepted Answer

Yes, we offer a 3-month interest free layaway plan. Ask for details.

Question 13

Do you offer a warranty on goods purchased?

Accepted Answer

Yes, because we purchase quality used merchandise, most items come with a 30 day return policy. (Store credit or exchange)

Question 14

Where are you located?

Accepted Answer

We are on George Street N, in between Charlotte and King Street. We are across the street from the Venue and beside Liberty Tax.

Question 15

Do you offer a warranty?

Accepted Answer

Every piece of merchandise gets a 30 day in-store credit or exchange warranty at time of sale.

Question 16

Do you test the merchandise for functionality?

Accepted Answer

Every piece of merchandise has been tested for full functionality. If any functions are not working it will be noted on the item’s tag.

Question 17

Do you clean the merchandise?

Accepted Answer

Every piece of merchandise has been cleaned. Game consoles and desktops/laptops are opened and cleaned from the inside out. We make sure to replace thermal paste as well. If a piece of merchandise isn’t up to your standards, let us know!

Question 18

Are you willing to negotiate the price?

Accepted Answer

We are always willing to see if we can move on a price, although some items such as game consoles are a firm price.

Do you have any sales?
Of course! Every month multiple items go on sale! Please call/text us for details on our current sales!

Question 19

Do you ship?

Accepted Answer

We do offer shipping services. All merchandise is shipped via Canada Post and you will be provided with a tracking number.

Question 20

How much can I get for my iPhone in Peterborough?

Accepted Answer

The amount depends on the model, condition, storage capacity, and whether the phone is unlocked. Bring your iPhone into our Peterborough shop for a fast, honest evaluation.

Question 21

Do I need to wipe my phone before pawning it?

Accepted Answer

No, we don’t require you to wipe your phone. Please make sure accounts such as iCloud, Find my iPhone, Google accounts, and Samsung accounts are removed before bringing in.

Question 22

What happens if I can't pay back my phone loan on time?

Accepted Answer

If you are unable to repay your loan, the phone becomes the item used to settle the loan. There are no surprises. We explain all terms clearly upfront so you can make an informed decision.

Question 23

What type of loans do you offer?

Accepted Answer

We offer a collateral-based loan commonly known as a “buyback” or “pawn”.

Question 24

What do I need to get a loan?

Accepted Answer

You must be 18 or older, bring government photo ID, and an item you want to loan against.

Question 25

What type of item(s) do you take in?

Accepted Answer

We accept many items including gold jewelry, silver jewelry, video games, tools, consoles, electronics, coins, computers, televisions, and more. Call or text 705-536-3366 (tel:705-536-3366)to confirm.

Question 26

Do I need to bring cords, controllers, or remotes?

Accepted Answer

Yes. Bring all cords, controllers, remotes, and accessories that belong with the item.

Question 27

What are the loan terms?

Accepted Answer

Standard loans are for 30 days; however depending on your situation and items a personal loan repayment solution may be offered. All loans are renewable on their due date and you may also have multiple loans in place depending on your situation.

Question 28

Can I extend or change the loan due date?

Accepted Answer

Yes. You can extend for another 30 days by paying only the interest.

Question 29

I won’t be able to redeem or extend on time. What can I do?

Accepted Answer

Call us at 705-536-3366 (tel:705-536-3366)and we will work with you to the best of our abilities.

Question 30

Can someone else pick up my contract?

Accepted Answer

Only you can pick it up unless prior arrangements are made. Anyone can make payments.

Question 31

I no longer want the item. What should I do?

Accepted Answer

Call 705-536-3366 (tel:705-536-3366)and our staff will assist you.

Question 32

Can I loan against a rent-to-own item?

Accepted Answer

No. Items must be fully paid off. Failure to declare rent-to-own items may result in a ban.

Question 33

Can I lower the loan principal over time?

Accepted Answer

Yes. Call us and we will explain how.

Question 34

Can I increase my loan amount later?

Accepted Answer

Yes this may be possible depending on the value of the item and the amount taken against it. The loan would have to be in good standing and not overdue. This would trigger higher extension costs and redemption costs.

Question 35

I lost my contract copy. Can I still pick up my item?

Accepted Answer

Yes. There is no additional cost.

FREQUENTLY ASKED QUESTIONS